Faqs

Processing Time

Orders are processed within 1-3 days to get your items on their way swiftly.

How much is shipping? 

Local UK Shipping

We Offer Free Standard UK Shipping On All Orders!

Price: Free delivery, unless specified in the listing or calculated at checkout.

Delivery Timeframe: Items will be delivered within 3 - 7 days at most (Monday - Saturday, from 07:30-21:00). We strive for faster delivery, and the maximum time provided here is a conservative estimate.

Exciting News: Global Shipping is Now Available!

Great news! We've expanded our shipping coverage to include most international destinations. While delivery times vary by country, on average, you can expect your order to arrive within 8-15 business days. Kindly allow for additional time during the holiday season to ensure your gifts arrive in time for festivities.

Shipping charges for your order will be calculated and displayed at checkout.

Important Information for International Orders

Please be aware that we are not liable for any customs fees, tariffs, or government charges incurred upon delivery. Additionally, we cannot be held responsible for lost packages, delays due to natural weather events, or public holidays in your country. We recommend familiarizing yourself with your home country's tax and duty policies before placing your order.

Shop with confidence knowing that we ship worldwide, providing a seamless shopping experience no matter where you are. Happy shopping!

What if my item arrives damaged or not as expected? If your item is damaged, faulty, or not what you expected, email us at support@yezvibe.com promptly. We'll provide a pre-paid return label for an exchange or refund.

How can I track my order? Easily track your order from the tracking page on our website: https://yezvibe.com/pages/track-your-order or check the courier's website using the information sent via email within 48 hours of dispatch. Ensure you check your spam folders if the email is not in your inbox.

Is checkout secure? Absolutely. We don't store or access any payment information. Our transactions are safe and secure, featuring 3D Secure for added protection. Choose from various checkout options, including Klarna, PayPal, or credit and debit cards.

How can I cancel my order? To cancel, email us at support@yezvibe.com or use our live chat (bottom right), quoting your order number. If the order hasn't been dispatched, we'll cancel it. Dispatched orders can be refused, and upon return, a full refund will be issued.

Thank you for choosing YezVibe.com, where seamless shopping meets exceptional service.